Accessibility Statement | Dr. Phyto | Nutritional Supplements Accessible to Everyone 2025

Last updated: January 2025

Website Accessibility in Israel - Our Commitment to Digital Equality

At Dr. Phyto Ltd., we believe that every individual, regardless of their disability, deserves equal access to information and digital services. We are committed to equal rights and providing accessible service to the entire public, including people with disabilities.

As an online store specializing in high-quality kosher dietary supplements, we place paramount importance on giving every customer an equal opportunity to purchase our products and receive professional information on health and nutrition.

The internet currently serves as the largest repository of information freedom for all users, especially users with disabilities. We attach great importance to providing equal opportunity for people with disabilities to use the information presented on the site and to enable an optimal browsing experience.

Website Accessibility for People with Disabilities - Israeli Standard TI 5568

An accessible website is a site that allows a person with a disability to browse with the same level of efficiency and enjoyment as other users. Internet accessibility includes adaptations for the blind, visually impaired, hearing impaired, and people with motor and cognitive disabilities.

Website Accessibility According to Israeli Law 2025

Updated Accessibility Regulations and Israeli Standards

The accessibility adjustments on the site were made in accordance with the Israeli website accessibility law and the mandatory standards:

Regulations on Equal Rights for People with Disabilities (Service Accessibility Adjustments), 5773-2013
Israeli Standard TI 5568 - Guidelines for Internet Content Accessibility
Israeli Standard TI 5568-2 - Guidelines for Digital Document Accessibility on the Internet
WCAG 2.0 AA Guidelines

The site has been made accessible to AA level in accordance with the requirements of the Israeli standard and subject to changes and adaptations made in the Israeli standard document.

Advanced Accessibility Technologies on the Site

Support for Screen Readers and Assistive Technologies

Full support for screen reading software (NVDA, JAWS, VoiceOver)
Detailed alternative descriptions (ALT Text) for all images and graphics
Optimal color contrast for the visually impaired and colorblind
Full keyboard navigation - without reliance on a mouse

Accessible and Easy-to-Use Navigation on All Devices

Tab key and Shift+Tab - moving forward and backward between elements
Arrow keys - navigating the page structure and dropdown menus
Enter and Space keys - confirming selections and activating functions
Esc key - exiting menus, pop-up windows, and models
H key + number - quick jump between headings of different levels

Accessibility Adjustments in Our Online Store

Accessible Order and Purchase Forms

Accessible purchase forms - all ordering steps are accessible by keyboard and screen readers
Payment process - accessible with clear instructions and support for assistive technologies
Shopping cart - fully operable using the keyboard
User account - registration and login accessible to all users

Accessible Product Catalog

Product search - accessible search interface with completion suggestions
Filtering and categorization - accessible filtering tools by categories and prices
Product descriptions - detailed and accessible information on each dietary supplement
Product images - all images include detailed alternative descriptions

Accessible and Clear Site Structure

Hierarchically organized headings for easy reading and navigation
Lists and logical and accessible content structure
Data tables with clear headers
Links with clear and meaningful descriptions
Forms with clear and accessible instructions

Visual Adjustments for Improved Accessibility and User Experience

Enlarging text fonts up to 200% without affecting functionality
Color contrast meets or exceeds WCAG 2.0 AA standards
Design that does not rely solely on color to convey important information
Full support for the colorblind and visually impaired
Animations and sensitivity to "reduced motion" requests

Accessibility of Digital Documents and Multimedia Content

PDF and Office Document Adjustments According to the New Standard TI 5568-2

In accordance with the new Israeli standard for digital document accessibility:

New PDF documents (created from January 1, 2022, onwards) - fully accessible
New Office documents - made accessible with appropriate headings, lists, and tags
Forms for filling out - fully accessible regardless of their creation date
Old documents - will be made accessible upon request

Accessible Video Content and Synchronized Captions

For recorded video content (in accordance with video accessibility regulations 2025):

Synchronized Hebrew captions for all new video content (from 26.10.2017)
Detailed audio description for important visual information and on-screen actions
Full transcripts available for download in an accessible format
Full textual alternative for information conveyed solely in video

Browser and Device Compatibility - Universal Access

Support for All Popular Browsers in Israel

The site has been tested and adapted for optimal performance in all major browsers:

Google Chrome (latest version) - the most common browser in Israel
Mozilla Firefox (latest version) - full support for accessibility add-ons
Microsoft Edge (latest version) - the built-in Windows browser
Safari (latest version) - for Mac and iPhone users

Responsiveness and Accessibility on Mobile Devices

Full compatibility with smartphones and tablets
Accessible touch for users with motor limitations
Enlarged touch areas for ease of use

Advanced Accessibility Tools and the Enable Plugin

The Enable Accessibility Plugin - A Professional and Reliable Solution

This site incorporates the Enable accessibility plugin from enable.co.il, an advanced and proven Israeli solution that helps make the site accessible to people with various disabilities. The plugin is used by hundreds of websites in Israel and receives wide recognition.

Advanced Accessibility Features of the Enable Plugin:

Visual adjustments and reading comfort:

Enlarging and reducing fonts while maintaining the site's design
Changing contrast and site colors for various visual conditions
Highlighting links and buttons for quick and easy identification
Special high-contrast mode for the visually impaired
Special adjustments for the colorblind

Control over dynamic content:

Stopping animations and movements for motion-sensitive users
Control over moving elements on the site
Adjusting display speed to individual needs

Advanced navigation and accessibility tools:

Full support for screen readers and assistive technologies
Fast and efficient navigation between different areas of the page
Visual highlighting of focused elements
Improved keyboard navigation for all site components

Locating and Activating the Enable Plugin:

Plugin location: The Enable plugin is located on the bottom left side of every page on the site
Identifying the plugin: Look for the blue accessibility plugin icon
Activation: Click the blue icon to open the accessibility menu

The Enable plugin is available on all pages of the site and provides a user-friendly and easy-to-use interface. The plugin offers a high-quality and reliable solution for making the site accessible and helps users with various disabilities enjoy a full and comfortable browsing experience.

Important note: The Enable plugin is an additional assistive tool that complements the site's built-in accessibility, and does not replace the basic adjustments required by law.

Third-Party Content

Some pages on the site may contain third-party content (such as shared videos, maps, etc.). This content is not under our full control, and therefore its accessibility level may be partial. We strive as much as possible to ensure that this content is also accessible.

Quality Control and Ongoing Accessibility Testing

Comprehensive Accessibility Testing Methodology

The site undergoes rigorous and continuous accessibility testing, including:

Advanced technological tests:

Automated tests with certified and advanced accessibility tools
Scanning to identify accessibility issues in real-time
Performance monitoring for assistive technologies
Compatibility tests with international and local standards

Real user tests:

Tests with screen readers (NVDA, JAWS, VoiceOver)
Tests with users with diverse disabilities
Keyboard navigation tests without using a mouse
Ongoing review and updates after every site change

Maintenance and continuous improvement:

Periodic updates according to new standards
Immediate handling of discovered issues
Proactive improvements for an optimal user experience

Accessibility Arrangements in Customer Service

Accessible Phone Support

Phone line: 054-6351353 - available for consultation and orders
Customer service adapted for people with hearing and speech disabilities
Phone orders as an alternative to online purchases
Personalized advice on accessibility and dietary supplements

Additional Support Services

Providing information in accessible formats - product lists, nutritional information
Accessible nutritional consultation - tailoring dietary supplements to special needs
Adapted deliveries - coordinating delivery with people with mobility disabilities

Accessible Returns Policy

Simplified return process - without unnecessary complexity
Process support - personal accompaniment if needed
Communication alternatives - email, phone, WhatsApp according to customer preference

Exemptions and Exceptions

In cases where certain content could not be made accessible, the main reasons are:

Technological limitations that cannot be resolved
Content not under our control (third party)
Archived content created before the accessibility requirement

In these cases, we provide accessible alternatives as much as possible.

24/7 Accessibility Service and Support Center

Certified and Professional Accessibility Coordinator

Accessibility Coordinator: Amos - Customer Service and Accessibility Manager
Phone: 054-6351353
Email: ISR.AREALA@GMAIL.COM
Operating hours:

Sunday-Thursday: 08:00-20:00
Friday and holiday eves: 08:00-12:00
Saturday: Closed

Outside operating hours: Please send a message by email or leave a voicemail. We will get back to you on the next business day or within 24 hours, whichever is sooner.

For urgent matters: You can send a WhatsApp message 24/7 to 054-6351353

Advanced Support Services for Accessibility

We offer a range of support services for people with disabilities:

Professional technical support:

Personalized guidance on using the site and accessibility tools
Real-time technical problem solving
Personalized adaptations for special needs
Hotline service for internet accessibility

Alternative accessible formats:

Documents in accessible formats (Word, accessible PDF, plain text)
Audio files for written information
Transcripts for video and audio content
Sign language translation (by prior arrangement)

Policy for Fast and Effective Response

Contact us for accessibility issues:

📞 Phone: 054-6351353
💬 Urgent WhatsApp: 054-6351353 (24/7)
📧 Email: ISR.AREALA@GMAIL.COM
🏠 Homepage: Return to the main site

Links to accessible pages on the site:

Search - advanced and accessible product search
Contact Us - contact details and support
About Us - information about the company and its services
Site Terms and Conditions - terms of use for the site
Accessibility Statement - this page
Licenses and Approvals - Ministry of Health and Kosher certifications
Shipping and Returns - shipping and returns policy

Quick contact process:

Contact the accessibility coordinator by phone 054-6351353 or email
Alternatively, you can call the phone center at 072-3310886
Describe in detail the problem or difficulty you encountered
You will receive an initial response within 4 business hours
We will resolve the issue within 24-48 hours of receiving the request
We will update you on the handling and completion of the solution

Commitment to continuous improvement:

Tracking every request until full resolution
Site improvements based on user feedback
Periodic updates on improvements and innovations
Full transparency in the handling processes

Rights and Complaints - Structured Legal Process

Right to complain according to the Israeli website accessibility law:

In accordance with the Service Accessibility Regulations 5773-2013:

Prior demand notice: Before filing a lawsuit, a demand notice for site correction must be sent
Mandatory response times: We commit to handling every request within a reasonable time, but no more than 60 days from receiving the notice
Temporary alternatives: During the resolution of issues, we will provide accessible alternatives
Transparency in the process: You will receive regular updates on the status of your request

Channels for filing complaints:

Accessibility Coordinator: 054-6351353
Commission for Equal Rights of People with Disabilities: for national-level complaints
Legal process: Only after exhausting the preliminary demand process

Continuous Updates and the Future of Digital Accessibility

Continuous Technological Renewal

This accessibility statement is constantly updated in accordance with technological developments and changes in regulations:

Periodic updates and quality monitoring:

Periodic review of international and Israeli accessibility standards
Implementation of new technologies in digital accessibility
Adaptation to legislative changes and government regulations
Improvements based on feedback from the user community

Commitment to innovation in accessibility:

Monitoring trends in assistive technologies
Partnerships with organizations promoting accessibility
Participation in conferences and professional training
Implementation of global best practices

The information in this statement is updated as of January 2025 and reflects the latest requirements of Israeli and international standards.

Conclusion - Commitment to Full Digital Equality

We are committed to making our site accessible to all people, with and without disabilities alike. Our site serves as an example of excellence in digital accessibility in Israel.

Accessibility Tags and Keywords:

This accessibility statement was written in accordance with Israeli Standard TI 5568 and TI 5568-2 and the Equal Rights for People with Disabilities (Service Accessibility Adjustments) Regulations 5773-2013, and is updated to the requirements of 2025.

Important Links for Accessibility and Additional Information:

The Standards Institution of Israel - Standard 5568 - official accessibility standards
Commission for Equal Rights of People with Disabilities - guidelines and complaints
Israel Internet Association - technical guides for accessibility
Access Israel Association - professional training and consulting
WCAG 2.0 Guidelines in Hebrew - The complete technical guide

Dr. Fito Ltd. - Quality nutritional supplements | Kosher Badatz Eda Haredit | Accessible to all